Monday, April 1, 2013

Week One EOC: Great Customer Service

I remember when... I was doing some research for my next laptop. I pride myself for being a careful buyer, therefore I always do my research on the web, however, I rather my experience being more hands on, and what better place than Amazon's show case; Best Buy. I am ashamed to say that it's sad but true, I know a lot of people that will go to department stores, interact with the gadgets they are looking for and just end up leaving because the item is slightly cheaper online. They have no sense of belonging, no pride for supporting or representing a brand. Take it or leave it, that's just an opinion.
The minute I entered the store I was welcomed promptly and gladly. The girl directed me in the right direction without hesitation and I was introduced to a Blue shirt employee.
The gentleman was quite knowledgeable; from experience I knew that one of the companies promises is "Unbiased and impartial advice on the latest and the greatest" and he showed cased it no problem!
 I told him: "I needed an i7, with a 2GB dedicated Graphics card, 1TB Hard Drive, 8 GB RAM, back-lid keyboard, with a numeric pad, and has be light weight and thin enough for me to travel easily with it, also touchscreen would be nice but is not necessary, I'm not brand particular, and it can be either Mac or PC".
I would be lying if I say that I wasn't shocked when he knew exactly what I was looking for! The associate was very polite, answered every single question (absurd or not) that I had, and helped me break it down from five possible choices, to three, to one ACER that was absolutely EVERYTHING I was looking for with every single detail included; definitely the Best Buy.
“For us, we’re willing to lose that sale, that transaction in the short term. We’re focused on building the lifelong loyalty and relationship with the customer.”  (Armstrong & Kotler (2011) Page 4)

Week One EOC My Voice

As a Professional Production Team you will be Delighted...

My fascination with sound is not momentary, neither was it born out of desperation. Being a naturally analytical individual, it was only a matter of time for me to find my pathway.

From understanding a waveform, to mixing a feature film, to going through all the stages of pre-production, and post-production; my production works on principles that speak with confidence, and that show professionalism.

From my humble beginnings of pretending to play guitar on a broom, to composing the soundtrack of a feature film; I have always strived to achieve every single thing I have set my mind to. The key to this process is on of my most inspirational quotes “One step forward, two steps back, three steps forward” –Dez Fafara.

I am skillfully adept with the guitar, bass guitar, and the keyboard; as well as with Pro Tools, AVID Media Composer, and the Adobe Suite. My compositions are deliberately abrasive to the unchallenged listener, both inspiring terror and wonder.

I have the rhythm inside, I see in frames, and poetically profoundly feel. My creative pool is endless, but not as much as my drive to succeed. I take pride in finding new ways to express myself successfully; if you are looking for the traditional production house experience, then you are looking to the wrong production team.

Ethically correct and morally right are second nature of my work policy. I adapt quickly to stressful situations where a decision has to be made within seconds. I am experienced with successfully meeting deadlines on time and in a professional matter. 

Modesty, efficiency, and innovation are my strengths; perfectionism, competitiveness, and outspokenness are my weaknesses.